Tuesday, February 18, 2014

Job Vacancy: Help Desk Support Specialist


SynCon Technologies Limited is an independent consulting company that specializes in providing professional networking services, and messaging systems. We currently have an opening for a Help Desk Support Specialist. The successful candidate will be awarded a contract for the position.

Job Description
The IT Help Desk Support Specialist will serve as the initial point of contact for issues relating to IT/IS services. They will be responsible for logging tickets, basic troubleshooting, password resets, basic over-the-phone training, and act as an escalation point for higher level issues.

Responsibilities
Specific duties include but are not limited to the following: 

  • Provide first line technical support via phone, email or in person
  • Troubleshoot and resolve most hardware, software and telephones issue over the telephone 
  • Escalate difficult support issues which cannot be solved by the Support Specialist to Systems Engineers when necessary 
  • Responsible for managing user accounts (including password resets, account unlocks, etc.) 
  • Responsible for maintaining tape backup system and tape rotation policies 
  • Document every IT support service request, status update and final resolution using IT Service Desk software
  • Assist other IT staff members with the installation, configuration, and ongoing usability of computers, telephones, peripheral equipment and software within established standards and guidelines

Education and/or Experience 
  • Requires a Bachelor’s Degree in Information Systems or a technical degree in a related field. 
  • Minimum of 1 year work experience in a technological oriented environment with emphasis on user support and troubleshooting 
  • Experience working with MS Windows, PCs, and LAN management.

Email resume to cis@ncu.edu.jm, subject: SynCon Technologies, by Thursday February 20, 2014.

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