Tuesday, November 22, 2016

Technical Support Analyst Vacancy | JamTech IT

Description: Software Technical Support
Title: Technical Support Analyst


Qualifications:
  • B.Sc. in Information Technology or similar/equivalent discipline
  • Good analytical and attention to detail skills
  • Strong math skills


Bravo’s team is growing. Come grow with us

Do you have enjoy helping others?  Do you have fun troubleshooting software issues? Are you good at math? Do you want to be part of building the foundation of a young company?

Are you a passionate individual with high energy, curiosity, and a great work ethic? Are you overflowing with positive energy and a desire to solve problems? As a member of Bravo’s Customer Service Team, you will be responsible for helping our clients solve issues they come across as well as to learn how to better use our system.


Are you.....

  • one who listens well to others?
  • happy to take ownership of technical issues to make sure customers' issues are completely resolved?
  • hoping to train, teach, and motivate clients to leverage the power of Bravo?
  • good at juggling multiple tasks?
  • one who is self-motivated to seek the best but not always the easiest solutions?


What your day will look like…  
  • Digging into the depths of the Bravo system
  • Responding to clients through email and phone
  • Troubleshooting issues as they come into the support center
  • Using your math skills to dig into Bravo Reporting
  • Training clients on new features
  • Documenting new solutions to share with the team as well as our clients
  • Taking on side projects as time permits


Top candidates will have…
  • Experience in customer service
  • SaaS or software company experience a plus
  • Desk.com experience a plus
  • Detail oriented and organized to achieve and drive results
  • Efficient and self-motivated




CONTACT INFORMATION
Name:         Clovis Harris

Address:    JamTech IT Support Limited
                   12F, Midway Mall
                   Mandeville, Manchester

Email:         cgharris29@gmail.com

Telephone:  625-2370