JAMTECH IT SUPPORT LTD.
Software Technical Support for COMPUPAWN software. Candidates will possess technical knowledge on the COMPUPAWN software, IP networking as well as VPN configuration and troubleshooting. Candidates will be highly experienced in providing excellent customer service and problem escalation/and resolution.
Primary Job Functions:
Provide Tier 1 support to end users/customers. Provide troubleshooting and technical support via VOIP phone, web based tools and email. Advise customers regarding the product’s proper use and address specific user issues. During problem escalations, act as a liaison between customers and Tier2 support.
Required Skills:
- Understanding Ethernet, TCP/IP routing, basic networking tools use and configuration.
- Strong technical and analytical skills.
- Strong knowledge on windows Operating Systems
- Ability to handle clients professionally
- Strong verbal and written communication skills
- Strong Attention to details
Work Status: Full Time
Interested persons may email their resumes to cgharris29@gmail.com
