Description: Software Technical Support
Title: Technical Support Analyst
Qualifications:
- B.Sc. in Information Technology or similar/equivalent discipline
- Good analytical and attention to detail skills
- Strong math skills
Bravo’s team is growing.
Come grow with us
Do you have enjoy helping
others? Do you have fun troubleshooting
software issues? Are you good at math? Do you want to be part of building the
foundation of a young company?
Are you a passionate
individual with high energy, curiosity, and a great work ethic? Are you overflowing
with positive energy and a desire to solve problems? As a member of Bravo’s
Customer Service Team, you will be responsible for helping our clients solve
issues they come across as well as to learn how to better use our system.
Are you.....
- one who listens well to others?
- happy to take ownership of technical issues to
make sure customers' issues are completely resolved?
- hoping to train, teach, and motivate clients to
leverage the power of Bravo?
- good at juggling multiple tasks?
- one who is self-motivated to seek the best but
not always the easiest solutions?
What your day
will look like…
- Digging into the depths of the Bravo system
- Responding to clients through email and phone
- Troubleshooting issues as they come into the support center
- Using your math skills to dig into Bravo Reporting
- Training clients on new features
- Documenting new solutions to share with the team as well as our clients
- Taking on side projects as time permits
Top candidates
will have…
- Experience in customer service
- SaaS or software company experience a plus
- Desk.com experience a plus
- Detail oriented and organized to achieve and drive results
- Efficient and self-motivated
CONTACT INFORMATION
Name: Clovis Harris
Address: JamTech IT Support Limited
12F, Midway Mall
Mandeville, Manchester
Email: cgharris29@gmail.com
Telephone: 625-2370
